Refund Policy

Unused credits

Within 14 days of a purchase, you can ask for a refund of the credits from that purchase that you haven’t used.

We refund the unused share of the US-dollar price the same way you paid: to your card or PayPal, Paystack or Flutterwave account; by bank transfer to the account it came from; or for crypto in the same coin to an address you give us, at the amount of crypto that matches the unused share, minus the network fee.

Cooling-off period

Where the law gives you a right to cancel an online purchase (for example 14 days in the EU and the UK), you can cancel within that period and get back the price of the credits you haven’t used.

Credits are digital content: by using them you ask us to provide it straight away, so the right ends for the credits you have used. Ask the way described at the end of this policy.

Plans

• Cancel any time under Credits & billing; it stops the next renewal. You keep the plan until the end of the month (or year) you paid for.
• A yearly plan can be refunded within 14 days of paying for it, for the credits from it that you haven’t used. After that, cancelling stops the next renewal and you keep the rest of the year.
• A month’s plan payment can be refunded like a purchase: within 14 days, for the credits from that month you haven’t used.
• If you were charged for a renewal you didn’t want — for example you meant to cancel — contact us within 7 days and we’ll refund it if its credits are unused.
• An automatic top-up you didn’t mean to leave on: contact us within 7 days and we’ll refund it if its credits are unused.

When there is no refund

• Credits already used, and free credits (welcome bonus, promo codes, referral rewards).
• Credits received as a gift, and gift codes once redeemed.
• Accounts suspended or closed for breaking the Terms or our policies.
• Requests made more than 14 days after the purchase.

Payment problems

• Sent less than the amount shown (crypto or bank transfer): you receive credits for what arrived. Contact us with the payment ID if you want to complete it or get the difference back.
• Sent more than the amount shown: contact us with the payment ID — we’ll add the difference as credits or return it (minus any network or bank fee).
• Crypto sent after the payment expired, on the wrong network, or the wrong coin: contact us right away. We’ll try to recover it, but it isn’t always possible.
• Bank transfer without the reference: contact us with the date, amount and the sender’s name so we can match it.
• Please contact us before disputing a card or PayPal charge — we can usually sort it out faster.When a payment is refunded by the payment service or disputed with your bank, the credits it added are taken back from your balance (those not used yet) — and given back if the dispute is decided in your favour.

How to ask

Open a ticket under Support (topic “Payments & credits”) with the payment ID from your billing history, or contact our contact form. We answer within 3 business days. Card and PayPal refunds usually reach you in 5–10 business days, depending on your bank. Your legal rights as a consumer are not affected by this policy.