Terms and Conditions

These Terms and Conditions (the “Terms”) are an agreement between you and Swap Soul (“we”, “us”) about your use of Swap Soul — the website, the studio and every related service (the “Service”). By creating an account or using the Service you accept these Terms together with the Acceptable Use Policy, the Consent & Likeness Policy, the AI Disclosure Policy, the Community Guidelines, the Privacy Policy, the Cookie Policy and the Refund Policy. If you don’t agree, don’t use the Service.

1. Who can use the Service

• You must be at least 18 years old and able to enter a binding contract where you live. You confirm this when you create an account.
• One person per account. Keep your password and 2-step login codes private; you are responsible for everything done with your account.
• You may not use the Service if we have closed an account of yours before, or if the law where you live forbids it.

2. What the Service does

The Service changes your face (video) and voice in real time using artificial-intelligence models run by third-party providers, and lets you use the result in other apps. Results vary with lighting, camera, network and the providers themselves.

Features marked “coming soon” or offered through a waitlist are plans, not promises: they may change, arrive later or not at all, and joining a waitlist does not entitle you to anything.

Everything the Service produces is generated by AI. It can be inaccurate, can resemble existing people or works by chance, and is your responsibility once you use or publish it.

3. Credits

• Credits are prepaid units used while a feature runs, at the rates shown on the Pricing page at the time of use.
• Credits have no cash value, are not money or e-money, and cannot be sold or exchanged. They can be given to another user only through the gift feature, and only where shown as allowed.
• Credits do not expire while your account is open and in good standing.
• Free credits (welcome bonus, promo codes, referral rewards) can be changed or withdrawn at any time and are never refundable or giftable.
• We may change prices for future use and purchases. Credits you already hold keep their number; the rate per second may change, with notice on the Pricing page.
• Live features are charged for the time they run, by our server’s clock.If an account’s face-swap sessions keep stopping without the app reporting it (which is what a modified app does to avoid paying), its sessions are limited to 2 minutes at a time and a session left running without being ended is charged for its full 2 minutes, because our video provider charges us for it.

4. Payments

Prices are set in US dollars. You can pay by any method shown at checkout — for example card (through Stripe), PayPal, Paystack or Flutterwave (card, bank or mobile money), cryptocurrency (through NOWPayments or BTCPay Server) or bank transfer.

Card and wallet payments are handled entirely by those processors on their own pages; we never see your full card or account details.

Where a method charges in another currency, the amount is shown before you pay, converted at our rate and rounded up.

The price shown at checkout is the total we charge: we add no fees, and any VAT or sales tax we must charge is included.

Your bank or card issuer may charge its own fees (for example for foreign currency), and crypto network fees are paid by the sender.

• Card, PayPal, Paystack and Flutterwave: a payment counts once the processor confirms it. Their fees are paid by us; your bank may add its own (for example for foreign currency).
• Cryptocurrency: the amount of crypto is fixed when you start a payment and is valid for a limited time. You pay any network fees.A payment counts once it is confirmed on its network; if less than the amount shown arrives, you receive credits in proportion.Funds sent to an expired payment, on the wrong network or to the wrong address may not be recoverable.
• Bank transfer: include the reference we give you. Credits are added when the money reaches our account. You pay any bank fees; if less arrives, you receive credits in proportion. An order not paid within the time shown closes, and money that arrives later is credited once we match it.

4a. Plans (monthly or yearly)

• A plan gives you a set number of credits each month for a monthly price, plus any extra credits on packs shown for that plan. Credits from a plan are the same as bought credits: they do not expire while your account is open.
• Where yearly billing is offered, you pay for twelve months at once at the yearly price shown.Unless the checkout says otherwise, the credits for each month are added at the start of that month; the extra credits on packs apply all year.A yearly plan paid by card, PayPal, Paystack or Flutterwave renews automatically each year until you cancel, and we remind you before it does where the law requires.
• Paid by card, PayPal, Paystack or Flutterwave, a plan renews automatically every month on the same date and the processor charges the saved payment method until you cancel. We email a receipt for each renewal.
• Paid by cryptocurrency or bank transfer, a plan does not renew by itself: you pay for each month, we remind you before it ends, and it ends if the next month isn’t paid.
• You can cancel any time under Credits & billing, in one step.Cancelling stops future renewals; you keep the plan and its benefits until the end of the month (or year) already paid for — including the remaining monthly credits of a yearly plan — and every credit stays in your account.We don’t refund part of a period, except as the Refund Policy or the law says.
• If a renewal fails, the processor may retry for a few days; the plan ends if it can’t be collected. Credits you already received stay yours.
• We may change a plan’s price or credits for new subscribers at any time. For an existing plan, we will tell you at least 30 days before a change takes effect, and you can cancel before it does.
• We sometimes test prices: for a limited time, some people may be shown a different price or number of credits for a pack or plan than others.The price you see before you pay is always the price you pay, you see the same price each time you come back on the same device or account, and a plan bought at a test price keeps that price like any other plan.

4c. Team plans

• A team plan lets its owner invite a set number of people (the owner included) to use the plan’s credits. Members spend the owner’s balance (the “team’s credits”) for face swap, voice, the studio and other features; what a member buys, is given or earns stays in their own account.
• The owner is responsible for the plan and its payments, and for who they invite. The owner can see each member’s name, email and how many credits they used, can set a monthly limit for each member, and can remove a member or close the team at any time.
• A member can switch back to their own credits, or leave, at any time. If the team plan ends, members go back to their own credits; the team’s credits stay in the owner’s account.Each member must follow these Terms and the Acceptable Use Policy; we may remove a member or end a team that breaks them.
• Team plans are for people who genuinely work together. Sharing one person’s plan with people outside the team, or reselling seats, is not allowed.

4b. Saved cards and automatic top-up

• When you pay by card you can choose to save the card. Stripe stores it; we keep only its brand, last four digits and expiry date. You can remove it any time under Credits & billing, and it is removed at Stripe too.
• With a saved card you can buy a pack in one click, and you can switch on automatic top-up: when your balance falls below the level you choose, we charge the card for the pack you chose, up to the number of times a month you choose.Each charge is emailed to you with a receipt.
• If a charge is declined or your bank asks you to confirm it, automatic top-up switches itself off and we tell you. You authorise these charges by switching automatic top-up on, and you can switch it off at any time before a charge.

5. Your content

Reference images, prompts, voice samples, personas, scripts and anything else you upload or enter (“your content”) remain yours.

You give us and our providers a limited permission to store and process your content only to run the Service for you, to keep it secure, and to comply with the law.

We do not use your content to train AI models, and we do not sell it.

You promise that you own your content or have every permission needed to use it — including the clear consent of every person whose face or voice it contains, as described in the Consent & Likeness Policy.

6. Using the Service responsibly

• Follow the Acceptable Use Policy and the Community Guidelines. Using the Service to deceive, defraud, harass, or impersonate a real person without consent is forbidden.
• Where the law or a platform requires it, disclose that your content is AI-generated. The AI Disclosure Policy explains when, and the studio’s AI label helps you do it.
• Follow the rules of every platform you use the output on (for example Twitch, YouTube, TikTok, Kick, Discord or Zoom). Breaking their rules can also break these Terms.
• Don’t interfere with the Service: no scraping, reverse-engineering, overloading, reselling, sharing accounts, or getting around limits, checks or billing.

7. Creator program, referrals, gifts and codes

• Referral rewards are for genuinely new people. Inviting yourself, using fake or duplicate accounts, or paying people to sign up is not allowed, and rewards obtained that way can be removed.
• When a friend you invited subscribes to a plan, the reward shown on the Billing page (for example a month of their plan’s credits) is added after a holding period of up to the number of days shown there, and only if their payment hasn’t been refunded or reversed.Your friend’s extra credits on their first plan payment don’t combine with other codes.
• If you are paid or rewarded for promoting the Service, disclose it clearly in your content as the advertising rules where you and your audience live require.
• Gift codes and promo codes have no cash value, can’t be resold, and can be cancelled if obtained fraudulently.

8. Our property

The Service, its software, design, name and logo belong to Swap Soul or its licensors. These Terms give you a personal, non-exclusive, non-transferable right to use the Service while your account is in good standing — nothing more.

If you send us ideas or feedback, we may use them without owing you anything.

9. Reports, takedowns and copyright

Anyone can report misuse or ask for content to be removed through the takedown form. Copyright complaints follow the Copyright Policy. We may remove content, suspend accounts and keep records needed to handle reports and to comply with the law.

When we remove something you made public (a shared agent, for example) or restrict your account, we tell you what we did and why, unless the law or someone’s safety stops us, and you can ask us to look at it again by replying. Our single point of contact for users and for authorities, including under the EU Digital Services Act, is our contact form; you can write in English, French, Spanish or Portuguese.

10. Suspension and ending your account

You can delete your account at any time from the Account page; unused paid credits are handled under the Refund Policy. We may suspend or close an account, without refunding credits, if it breaks these Terms or our policies, if required by law, or to protect people from harm. Where it’s safe and lawful, we will tell you why. We may close accounts that have been unused for more than two years and hold no paid credits, after emailing you first; we never close an account that still has paid credits for being unused.

11. Disclaimers

The Service is provided “as is” and “as available”. To the extent the law allows, we make no promises that it will be uninterrupted, error-free, fit for a particular purpose, or that AI output will be accurate or suitable.

Some countries don’t allow these exclusions, so parts of this section may not apply to you.

12. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, lost profits or revenue, lost data, or harm caused by content you or others create with the Service.

Our total liability for all claims is limited to the amount you paid us in the 3 months before the claim.

Nothing in these Terms limits liability that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence.

13. Your responsibility to us

If someone makes a claim against us because of content you created with the Service or because you broke these Terms or the law, you agree to cover our reasonable costs and losses from that claim, to the extent the law allows.

14. Changes

We may update these Terms and our policies. If a change is significant we will tell you by email or in the app before it takes effect; continuing to use the Service afterwards means you accept it. If you don’t, you can stop using the Service and delete your account.

15. Law, disputes and contact

If you have a problem, contact us first — most issues are solved quickly that way. If any part of these Terms is found unenforceable, the rest still applies. Questions: our contact form.